Munich Airport is one of the most important hubs in Europe and is again awarded as the best airport in 2019 like several years before. To achieve a comfortable passenger journey you have to provide excellent operational processes. To make this also possible in the future, predictive analytics helps to identify bottlenecks and calculates future scenarios. The case study by Dr. Heike Markus, Munich Airport, provides insights in the development of predictive models to quantify the impact of strategic decisions on major investment projects. She will talk about the challenges of implementing new data-driven work routines and the increasing requirements of flexibility and transparency of business models. She will explain what data analytics can achieve and what difficulties have to be overcome to be successful.